Privacy Policy

Last updated: February 1, 2025

Introduction

TrueTone Systems ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website truetonesystems.com, use our services, or interact with our AI-powered solutions including CrewCall AI.

Please read this privacy policy carefully. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide

We collect information you voluntarily provide when you:

  • Fill out contact forms or request a consultation
  • Subscribe to our newsletter or marketing communications
  • Use our CrewCall AI phone system services
  • Communicate with us via email, phone, or other channels
  • Create an account or access our client portal

This may include your name, email address, phone number, business name, and any other information you choose to provide.

Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

  • Device information (browser type, operating system, device type)
  • IP address and approximate geographic location
  • Pages visited, time spent on pages, and navigation patterns
  • Referring website or source

AI Service Data

When you use our AI-powered services like CrewCall AI, we may collect:

  • Call recordings and transcripts (with appropriate consent)
  • Appointment and scheduling data
  • Customer interaction logs
  • Service usage analytics

How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our services
  • Process and complete transactions
  • Send administrative information, updates, and security alerts
  • Respond to inquiries and provide customer support
  • Improve and personalize your experience
  • Develop new products, services, and features
  • Send marketing and promotional communications (with your consent)
  • Protect against fraudulent or illegal activity
  • Comply with legal obligations

Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who assist us in operating our business (hosting, analytics, payment processing)
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Legal Requirements: When required by law or to protect our rights and safety
  • With Your Consent: When you have given us explicit permission

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication measures
  • Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Opt-out: Unsubscribe from marketing communications
  • Data Portability: Request your data in a portable format

To exercise any of these rights, please contact us at prince@truetonesystems.com.

Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

TrueTone Systems
Edmonton, Alberta, Canada
Email: prince@truetonesystems.com